FAQ

F R E Q U E N T L Y   A S K E D   Q U E S T I O N S
  • Do you offer worldwide shipping?
Not yet! We are excited to be able to ship to Canada and the United States. TBH it is a lot of admin figuring out shipping elsewhere, but we're working on it!
  • Does my order come with tracking information?
No. Right now shipping costs $2.50 for anywhere in Canada and the United States. To add tracking, that price jumps to $15.00. Since our items can be sent as Standard Letter Mail, we have made the decision to save you the money and not offer tracked shipping.
  • When will I receive my order?
All orders are processed within 1-3 business days. Once your order is shipped you will receive an email confirmation from us. All orders are shipped as Standard Letter Mail, so will take 2-3 weeks to arrive. We are based out of Calgary, Alberta, Canada, so the closer you live to us, the faster your items will arrive within that window.
  • Can I change the address on my order?
We are unable to change your address once the order has been shipped, but please contact customer service at prairiesundays@gmail.com to see if your order is eligible for an address change. Please reference your order number and include the new shipping address in your email.
  • Can I cancel my order?
We are unable to cancel orders once they have been shipped, but you can reach out to our contact customer service by email at prairiesundays@gmail.com to see if your order is eligible for cancellation. Please reference your order number.
  • My order hasn't arrived yet and my heart is broken! Can you help?
Of course! We won't take action until you are passed the delivery window (2-3 weeks). If the order still has not arrived by then, we will send you a replacement. 
  • Do you take custom orders?
It depends on if we have the capacity, since right now we are a 1 woman and 1 dog show! Email us at prairiesundays@gmail.com with an outline of what you're looking for and we can go from there.
  • Do you take Wholesale orders?
We do! Email us at prairiesundays@gmail.com without an outline of what you're looking for We will send you our wholesale information sheet, and then we can go from there.
  • Do you ever run promos or have special offers?
Yes! We love offering special deals to customers. Make sure you sign up for our email newsletter so you get the details!
  • Do you have influencer or affiliate programs?
Of course! We're new to this but very excited to partner with people who love our brand and products. Please email us at prairiesundays@gmail.com if you're interested and we will send you the details!
  • I'm sure there are more FAQs to add, but we'll start with this :)